These front–line staff work in a busy environment and frequently have to deal with difficult and distressing situations. They are trained to help you and, in order to do so quickly and appropriately, they may have to ask for information about your condition or other personal details. They organise registrations, appointments, prescription requests, and various other matters such as passport signing. You can get your laboratory and x–ray results from them, in most cases, once the clinical staff have decided on what action , if any, is needed. You should let them know, in confidence, if your problem is urgent, so they can make sure you are seen quickly.