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Patient Charter

Our Patient Charter has been written by our Patient Participation Group.

Our Promises To You:

  • We will provide a high-quality medical service to all of our patients, delivered in a respectful and compassionate manner. We also offer home visits to patients who require them.
  • We will offer you appropriate advice about how to stay healthy and avoid illness
  • We will work closely with other health care providers, and we will refer to specialist colleagues when necessary to ask for second opinions.
  • We will maintain your health record in line with policy and confidentiality, and we will ensure that information about your health is communicated through an appropriate and confidential method.
  • We will do our best to see you on the same day if you require an emergency appointment. Please let us know as early as possible if you need to see a doctor urgently.
  • We will ensure your repeat prescriptions are available from Reception 24 hours after you order them, except on weekends and bank holidays.
  • We will keep up to date with IT innovations so that we can offer you the ability to communicate with us electronically or via your mobile phone if you want to.
  • We will try to be more punctual (we know we need to improve!). Tip: Waiting times are usually shorter in the early morning and early afternoon.

We Ask You To:

  • Be mindful of others, especially other patients and practice staff. Our Patient Participation Group has requested that patients limit their use of mobile phones and chewing gum in the waiting room.
  • Respond to our invitations for routine health check-ups so we can help you remain as healthy as possible.
  • Inform us of any health concerns you have and any medications you are taking so we can give you the best advice.
  • Give us advance notice if you cancel your appointment so another patient can use that time to see a doctor. Please attend your hospital appointments, because you may not be offered another.
  • Take responsibility for your children, keeping them under control when at the surgery, for their own safety and for the consideration of others.
  • Make sure we know your up-to-date circumstances and contact details in case of emergency.
  • We will not tolerate any form of intimidation and/or violence, verbal or physical, against staff working for the NHS. This is our Zero Tolerance policy.

Please let us know if you have any comments about this list of expectations, which we will be happy to amend and update in response to patient feedback.

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